 | On Time? Depends Who You AskAn interesting look at two points of view when measuring commuter railroad on-time performance. The perception of the rider is vastly different from the perception of the railroad...and yet they're both correct. Read more |
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 | China's Underground InvestmentChina will spend more than $146 billion USD to triple the size of its subway system over the next five years. The government is boosting spending on public transportation to curb traffic congestion and vehicle-related pollution by persuading urban commuters to leave cars at home. China will increase the amount of track beneath its cities to more than 1,864 miles (3,000 kilometers) by 2015 from 585 miles (940 kilometers) at the end of 2009. Read more |
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 | Now Arriving at NYC Subway PlatformsElectronic arrival-time clocks, a convenience long enjoyed by users of mass transit in London, Paris, and Washington, are being tested as a pilot program in 4 New York City subway stations. The chairman of the Metropolitan Transportation Authority has made the widespread implementation of countdown clocks a top priority since taking over the transit agency in October 2009. Read more |
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 | Apple's Focus Sparks Renaissance Apple has continuously set the bar on design for consumer products. This article should get you thinking about what it means in other industries. Why can't we take the transit user experience and "design" some improvements to make it more than a mundane task of commuting? Read more |
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 | Motivating WorkersWhat really motivates workers?
The amazing part of this Harvard study is that what workers want most is not even recognized by the majority of managers. The good news? What they want is controllable by every single line manager.
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 | 7 Keys to Building Customer LoyaltyAs revenue declines, and customer expectations increase, building and maintaining customer loyalty is good for the brand and good for the bottom line. You don't need a lot of creativity to see how these great ideas can be leveraged into a transit context. Read more |
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 | Bombardier's eLearning Solution Named In Top 20Bombardier's eLearning solution for NJ Transit won a place in Mass Transit Magazine's annual list of Top 20 Technology Innovations. Judges considered criteria that included cost savings, improving employee and/or rider safety, improving security, and creating a more sustainable operation. The innovations were nominated by industry professionals.
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 | The Benefits of Being EngagedAn organization can lose a lot when its employees view their job as nothing more than a paycheck. Don't lose your best workers to boredom and competing job offers. An expert offers practical advice to keep your workforce engaged without breaking the bank. Read more |
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